Hello, my name is***** you need to ask for more info, please do. Kindly be patient whilst awaiting responses, I'm only here part-time.This sort or problem is usually caused by one of two things, the usual cause, a faulty selector switch, secondarily a faulty thermostat, and lastly but more rarely a fault at the terminal block.
What checks would I need to do to dstinguish between a faulty selector switch and a faulty thermostat? I have electrical test tools such as a continuity meter and am handy with tools and not afraid to enter the bowels of the cooker!
Do you own an insulation tester?
No but I can borrow one from the factory where I work. I guess this is what I would call a Megger?!
yes... One moment, duty calls .. I'll be back as quick as I can
sorry, I'm back
It is called a megger... Put the neutral/negative on the earth to the thermostat and the other on the terminals to see if there is an earth leak especially when you operate the knob
Also, you can use a multimeter on both terminals then warm the phial of the thermostat with a flame... you will see it click in and out again
This is the most likely part that is causing your problem
also check that the terminals where the thermostat fits to the selector switch are not loose or warn
OK- I'll bring the Megger home tomoroow and give it a try. I suspect the thermostat. One thing that may help you be more definite: Let's say that I set the Main Iven temperature to 100degC. Once it acjieves this temperature, the power cuts out to the oven and the temperature begins to fall. The power is not cutting back in. However, if I now increase the thermostat setting to say 150degC once again the power comes on - until it hits 1500degC when power is lost again. Does this help?
Definitively, this is the thermostat... the thermostat on these models work on a 20% tolerance... !00 degs would mean that the thermostat shopuld click in again at no less than 80 degs
Many thanks I hope to be in touch to confirm the cause this time tomorrow.
I am happy with the £11 response that I have had from you over the last couple of days. What I do not understand is why I received a notificiation that a further £26 had been taken from my credit card. Is this anything to do with you? I seem to recall seeing a screen that offerred to buy the part for me but I do not remember agreeing to move forward with the purchase.
Thanks for the explanation. I will get in touch with Customer Service to clear up the mess in due course. Are you UK based? Your latest response quoted $ not £. What price would you charge, including delivery for the Main oven thermostat based on a leisurely delivery?
Hi George, thanks for the price. I'll put this query to bed now and give you a rating. If I want to take you up on your offer then I'll give you a call in the future.