Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Can you kindly supply the model number and serial number and I will have a look at the diagram for you ~ Ian
where is the model number located
cat ma type esam 4200
ser no : 84616
OK are you talking about the infuser?
i have no paperwork with this machine but it is the cube shaped part at the bottom of the machine with what seems to be 2 red release buttons
i have replied and received no answer
OK see if this is of use it refers to having to tilt the infuser to get it to lock in and how to correctly take it out ~
it wont tilt with or without the buttons pushed in
please do not take payment for this poor service
Whilst I understand You might not have been able to rectify this fault , what I don't understand is having given You the full instructions to both take out and replace the infuser You have rated my service as bad. Perhaps you would explain ?