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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9562
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi, We bought a new integrated fridge freezer (Neff K4204X8GB_WH)

Customer Question

Hi,
We bought a new integrated fridge freezer (Neff K4204X8GB_WH) last week to replace one that broke down after just 7 years. ( K9724x4GB).
Problem is, the old machine was taken away with the door fixing kit/hinges still attached.
Neff sent out an engineer, when he arrived he said we need a Kitchen fitter !
Hope you can help ?
Thanks,
Neil
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am Tech Michael, I am sorry to hear that.
Please be patient as these are technical issues and I want to guide you the best way possible to save you money and time;-)
I'm not sure if you are talking about decorative panels that need to go on or did the new fridge not come with hinges? lol.
Please explain more clearly so we can help you.
Thank you
Tech Michael
Customer: replied 2 years ago.

Hi Michael,

Yes, is it the 2 wooden decorative panels that need to be re-attached.

Thanks,

Neil

Expert:  Michael replied 2 years ago.
Thanks Neil,
yes replacing them can be very tricky. What you will need is a local handyman/carpenter to do this for you, they can do this easily.
You can locate a handyman by simply checking local online or even a local newspaper will have them;-)
I will stick with you until this is fixed, please don't forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day !
Tech Michael
Customer: replied 2 years ago.

Not much help Michael, have I paid you for this ?

Expert:  Michael replied 2 years ago.
Hi I wish I could help more, I could look for a tech for you if you send me your state and town.
Or, if you think you can do this I will assist you the best I can.
Also, no I don't get any credit for my time if you don't rate my service:-(
I will help you in any way I can.
Thank you

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