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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9192
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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very bad smell coming from my hotpoint ultima its not the drum..checked

Resolved Question:

very bad smell coming from my hotpoint ultima its not the drum..checked pipes...done maintenence wash it seems to be coming from outside drum between outer casing.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that.
May we have the model # ***** how old your washer is?
Customer: replied 2 years ago.

model wmd 960

Expert:  Michael replied 2 years ago.
Thanks Pauline,
How old is the washer?
Also can you describe the smell?
Is it like rubber, or chemical or mold?
Please be specific;-)
Customer: replied 2 years ago.

5 years & been well looked after

Expert:  Michael replied 2 years ago.
Also can you describe the smell?
Is it like rubber, or chemical or mold?
Please be specific;-)
Thanks Pauline
Customer: replied 2 years ago.

like a dead smell.

Expert:  Michael replied 2 years ago.
Thanks Pauline,
This can happen when the seals start to decay.
This is a common issue with these.
Before doing anything else please try one of these products.
Dr Beckmann Service-It Deep Clean Washing Machine Cleaner 250g
or
Clorox washing machine cleaner. This will usually eliminate the odor but you will need to do this periodically to keep the odor away.
I know these two products well;-)
I will stick with you until this is fixed, please don't forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you Pauline and have a great day!
Tech Michael
Customer: replied 2 years ago.

i have used products you have discribed...the door rubber is fine also water pipes have no signs of wear...all look like new & the smell is not coming from the drum ....but casing of machine,,, left hand top side...there are a few vent holes on back of machine upper part & on smelling them thats where the smell is coming from...just below top caseing...

Expert:  Michael replied 2 years ago.
Hi Pauline,
This is an issue with the rubber seals in between the inner and outer drum.
Unless something crawl into he machine and died,lol, true though I have seen it a few times.
Customer: replied 2 years ago.

can the top be taken off the machine to see if somthing has died in there...

thank you for help.

Expert:  Michael replied 2 years ago.
Hi the images i see are different, it figures.
See if there a few screws in the back holding the top on, if there are, remove them, then the cover should slide back a little and lift off;-)
Please let me know how this goes.
Customer: replied 2 years ago.

thank you.

Expert:  Michael replied 2 years ago.
You are very welcome Pauline!
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9192
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
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