Hello, my name is***** you need to ask for more info, please do. Kindly be patient whilst awaiting responses, I'm only here part-time.If you open the door, can you push the edge of the drum up and down?
It sounds like the drum support spider in your wash tub has broken... The replacement tub is a sealed unit and the part number is ***** .. Hoover Tub Complete
It is roughly the same cost to buy the replacement washing machine
I am sorry to give you such discouraging news
Is there anything further that I can assist you with regarding this?
You could try to access a secondhand / used / recycled / reclaimed wash tub from ebay using the part number I gave you or the model number of the appliance... Alternatively, if there is no further help I can assist you with, please rate my responses in order that the question can be closed down.regards