How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

Our telephone keeps showing: Base no power. I have followed

Customer Question

Our telephone keeps showing: Base no power. I have followed the manual instructions including removing batteries and waiting an hour to recharge, but after several. Attempts to re register the set KX-TG6821 am still getting Base no power. What next?
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

The first thing that I would do is check that the AC adapter is actually supplying the required voltage ~ this should be written on the adapter likely between the pins of the plug. Obviously if no power is going into the base unit it wont be charging the batteries ~ Ian

Dales-Electronic :

This should be around 6 volts DC output ~ 220-249 volts AC input

JACUSTOMER-j02190lb- :

The adapters have not been changed and are the ones we have had since the phones were first installed a year ago. The phones were both OK till recently, then one stopped working, and now the other.

Dales-Electronic :

OK I understand this but if you don't check that the AC adapters are working we don't know if there is any power going to the base station, without the base station working the handset wont connect

JACUSTOMER-j02190lb- :

How can I tell whether they are working or not?

Dales-Electronic :

You will need to test the output of the AC adapter with a multimeter or get someone to test it for you

JACUSTOMER-j02190lb- :

I do not have a multimeter, but the handset says "charging" Would it say that if the adapter was not working?

Dales-Electronic :

OK I think this may help ~ are the batteries in the base station rechargeable aaa or aa batteries?

Dales-Electronic :

Looks like 3 x aaa batteries just check and confirm please

JACUSTOMER-j02190lb- :

I've been waiting over 40 minutes for an answer to my last. Question.

JACUSTOMER-j02190lb- :

I

Dales-Electronic :

You haven't answered my earlier question about the batteries?

JACUSTOMER-j02190lb- :

The phone picks up answering machine messages but that is all. We have rechargeable batteries as we should.

Dales-Electronic :

OK take out the rechargeable batteries and put in a set of normal dry batteries and tell me if the handset works now?

JACUSTOMER-j02190lb- :

Just hunting out some ordinary batteries.

JACUSTOMER-j02190lb- :

Normal batteries now in both handsets

JACUSTOMER-j02190lb- :

Re registeringRe registering

Dales-Electronic :

OK What Im trying to do here is establish if the handset is the problem ie if the rechargeables are duff or if its the base station not easy when you don't have any test equipment ~ OK try and link the handset to the base station ~ see how that goes

Dales-Electronic :

I am sorry you didn't want to finish off the diagnosis of your problem however I would be grateful if you would explain why you felt that we gave you bad service when in fact you didn't allow us to resolve the issue. It is difficult to fault find without the necessary electrical test equipment and is a case of finding out what is not faulty which subsequently leaves only the faulty item. In this case it could have been one of three things, base station, AC adapter or handset. If we can be of further service feel free to contact us again.

JACUSTOMER-j02190lb- :

We were exhausted with waiting for an answer to the question whether the adapter could be faulty if it said "charging". I waited from 8.40 to 9.20 and nothing showed up on the screen. then you said I had not answered your question about the batteries, but this message had not shown up on the screen at all. I did try putting in normal batteries, but the handset screen simply said "use rechargeable batteries". We were no nearer to a solution than we had been for the last three days, so this morning I took the phones to Maplins and they confirmed that the phones were faulty (allowing incoming messages, but denying outgoing ones). We were able at once to make a decision to buy new phones. These are now installed and working perfectly. I am sorry we could not wait for further suggestions last night but we are both old and very tired; and my wife needs to be in bed and asleep by 9.00pm. Had you been able to tell us more quickly that the phones themselves were faulty we should have been satisified, but after two hours of frustration we could not endure any more.

Dales-Electronic :

Thanks you for your response I am pleased to hear you got the matter resolved

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions