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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My Neff integrated coffee machine States 'fill pipe Sys, press

Customer Question

My Neff integrated coffee machine States 'fill pipe Sys, press cafe' but when the cafe bitten is pressed it makes a pump sound, states filling pipes and reverts to the original message 'fill pipe Sys'
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi I am Tech Michael, I am sorry to hear that.
Please be patient as these are technical issues and I want to guide you the best way possible to save you money and time;-)
May we have your model #?
Also how old your coffee maker is?
Thank you
Tech Michael
Customer: replied 3 years ago.

Neff

E-Nr. C7660N0GB/02

FD 8602 231450

EF 688/02

FD 8602 14 0074

It is 5-8 years old

Expert:  Michael replied 3 years ago.
Hi Des,
This is an electrical part failure.
This unit will need a new pump.
If you are a bit handy you can save a lot of money on this repair!
You can order the pump kit and I will help you replace it ;-)
Is this how you would like to proceed? Or did you just want service center for this repair?
Thank you
Tech Michael
Customer: replied 3 years ago.

Where would be the best place to buy the pump from?

Expert:  Michael replied 3 years ago.
Hi Des,
I would try Espares for this part, if they don't carry it any longer just let me know I have other sources as well.
Please call Espares: 0844 9777 888.
I will stick with you until this is fixed, please don't forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Des!
Tech Michael