Hi yes it is. Basically its best for us to have the model #. But not needed at this time. You will need that # ***** order the part you need though. Please open the door, and look all around the inner and outer edges for that model #, let me know if you find it. But here is what you need to do to fix this:
Unplug the appliance and take the top and left side panel off.
Follow the hoses from the top down to the pump.
Take the hoses off and blow up them to ensure they are clean and clear.
Take the condenser out and clean it thoroughly.
Clean the ductwork out too.
Take the pump out and clean out any debris blocking it.
Clean out the pump reservoir.
Ensure the float isn't stuck, activating the switch.
Reassemble the appliance and try it out again.