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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My AS405A doesn't ring when receiving incoming calls. Can you

Customer Question

My AS405A doesn't ring when receiving incoming calls. Can you help solve this?

The handsets ring each other perfectly.

Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am Tech Michael, I am sorry to hear that.
Please be patient as these are technical issues and I want to guide you the best way possible to save you money and time;-)
How old is your phone system?
Also does everything else seem to work, can you make outgoing calls ok?
Thank you
Tech Michael
Customer: replied 2 years ago.

Hi Michael

My phone system is fine. The telephone is brand new.

When I reconnect my old phone it works perfectly.

I can make outgoing calls.

Dave

Expert:  Michael replied 2 years ago.
Thanks Dave,
On this model, that means that there is an electronic fault with that phone (the main base). The fault is within the ringer circuit. But since this is so new you can exchange it for a replacement. As will all electronics they can fail at any time as well. This one may have been damaged during shipping.
I wish I had a better solution for you I really do, I know its frustrating but its best to replace the system as it should be still fully covered;-) I will stick with you until this is fixed, please don't forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Dave!
Tech Michael

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