How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

Hi We have a Smeg double elecrtric oven with gas range, - 70 cms wide. It is about 11 year

Resolved Question:

Hi We have a Smeg double elecrtric oven with gas range, - 70 cms wide. It is about 11 years. The cleaners who clean our house have somehow managed to do something to the clock timer which results in it spinning through at high speed and never stopping. You can get it to stop by setting the time but as soon as you try to use the timer it starts whizzing round. It's a digital clock. We have powered down the cooker and left it off overnight in the hope that this would reset the clock properly but no luck.
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** you need to ask for more info, please do. Kindly be patient whilst awaiting responses, I'm only here part-time.

Can you give me the complete model number of the appliance so that I can identify the clock and controls in question

Customer:

The model number does not appear in the manual, strangely. Where on the cooker should we look. If its on the back we cannot get to it.

Customer:

hello? any suggestions?

George-Allsorts :

If you open the oven, the model number should be on a sicker somewhere surrounding the oven orifice

Customer:

Sorry - nothing there.

George-Allsorts :

How about down the side of the oven door?

Customer:

researching online the best match we have seen, and its a good one, is the

Smeg A42-6 70cm Opera Dual Cavity Cooker with Multifunction Oven and Gas hob

Customer:

nothing on side of oven door, sorry.

George-Allsorts :

OK... do you have a smartphone or other device that will allow you to take a picture and post it here for me to try identify the cooker for you?

Customer:

i do but if you look here you will see what it looks like.

Customer:

http://www.appliancesdirect.co.uk/Smeg_70cm_Opera__Dual_Cavity_Cooker_with_Multifunction_Oven_and_Gas_hob_A42-6/version.asp

Customer:

actually I'll send you a picture as although it looks very much like this clearly this is a later model, hang on a mo.

George-Allsorts :

Is that the actual cooker?

George-Allsorts :

an A42-6

Customer:

Full Size Image

Customer:

ok so thats it it is 11 years old so it looks similar to the A42-6 but I don't know what it's model number is.

Customer:

ok - it looks as though my wife has fixed it through some random button pushing. Thx for your help.

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.