I have pulled it out and taken the left hand side panel off in order to make sure there were no blockages. I'm not sure of the model number, i can't find it anywhere on the machine. I downloaded a manual for a S5943X0GB model and it seems similar.
It sounds like the machine has water in the base, where the pumps are.
This sets the flood guard and the discharge pump will run continuously in an effort to protect the electrics in the base.Turn off the electric.Pull machine forward.Put towels down behind the machine.Tilt machine back at 45 degrees.Water will come out the back.The machine should now be reset.If this re occurs you have a leak and will need to find it and rectify it .
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob
I have tried what you have suggested several times already and it has made no difference.
The float is in the lowered position, if I raise it it seems to operate the switch although it doesn't make an audible click.
I can't test the switch at the moment, I will be able to do it later. Will I be able to get back to you then? I did disconnect the connector on the switch and the pump stopped running. Does that tell us anything?