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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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new machine - put the adaptor on - plugged it in and it came

This answer was rated:

new machine - put the adaptor on - plugged it in and it came on made a popping noise and now doesn't have any power at all. the wall plug is working fine.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.

Can you give me the appliance Type and model number please

JACUSTOMER-xg2zobt2- :

keurig K45 elite /5040833765

George-Allsorts :

Don't try anything else.. Take it straight back to the retailer for a replacement

JACUSTOMER-xg2zobt2- :

it was shipped to me from the US via my son

George-Allsorts :

Did you plug it into the wall socket?

JACUSTOMER-xg2zobt2- :

yes, you realize I'm in the UK

George-Allsorts :

Yes, the problem will be the power.. The USA use 110v as opposed to our 240v...Unfortunately the unit will have received a fatal power overload

JACUSTOMER-xg2zobt2- :

cripes

George-Allsorts :

This is unfortunate.. You would have needed a power reducer to utilize the gift

JACUSTOMER-xg2zobt2- :

thanks George bloody bloody !

George-Allsorts :

I'm sorry to have been the one to have had to give you that bad news..

George-Allsorts :

The email link for Customer service in the UK can be found at this link keurig.co.uk/support

George-Allsorts and other Appliance Specialists are ready to help you
Maybe if you contact them and explain the situation they could help you with the UK powered version...

Hope this helps you rate my response a little higher