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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Concerning the main oven of Zanussi ZOD35511XR and the top

Customer Question

Concerning the main oven of Zanussi ZOD35511XR and the top and bottom heat. Where are the elements-inside the cavity or covered by plates so that the heaters are outside the actual oven? Can top and bottom heat remain off, have top on, have bottom on, or both on? Finally, for oven cleaning we have bad experience of the top element being inside the oven, so we hope yours is outside!
Comments please
Thank you
R Burge, Cambridge
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Is this a proposed purchase?
Can you recheck that model number as its not listed, I can then check for you

Thanks
Rob
Customer: replied 2 years ago.

Sorry. The number is ***** not XR (ZOD35511XK).

Yes we are evaluating for potential purchase.

Expert:  Rob replied 2 years ago.

Hi
Thanks
The grill element in this is exposed. This also acts as the top element for conventional mode
This will be the case in all electric ovens

The lower element is hidden.

The fan element is hidden behind the back wall

This is all fairly standard for electric ovens

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob

If you need the manual for this, I have it, please let me know after rating and I can upload it for you

Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Yes I will appreciate the manual. Thank you for excellent service

Expert:  Rob replied 2 years ago.
Hi
Your welcome

Hi
Please go here (just click on the word ”here”).
Wait for the page to settle, ignore the adverts then click the download button. You are looking for the Media Fire file.This is a PDF file so you can save it or print it for future reference.

Rob
Customer: replied 2 years ago.

Dear Rob

I answered you within a few minutes of your reply and gave you an excellent rating with a smiling face. I am happy with your response and do not wish to consider the question further.

I do not know what happened to my reply.

Best wishes

R Burge

Expert:  Rob replied 2 years ago.
Hi
Im guessing you got an automated message from the site, apologies
Please feel free to disregard them
Thanks for the rating, I do appreciate it

The manual is in the link in my last post

All the best
Rob

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