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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Fagor induction hob (5 areas) One of the elements cuts out

Resolved Question:

Fagor induction hob (5 areas) One of the elements cuts out without warning, this can happen shortly after being switched on so it's not an overheating problem. Sometimes notice that the timer displays '1' before switching off although not always. Have we managed to confuse the settings, is there a way of clearing these, don't see any unusual indications on the display.
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.

Is this just one plate and is it when others are on at the same time

Customer:

It is on one plate only, the larger ring on the right hand side. No other areas in use at the time

George-Allsorts :

I would suspect a fault in the plate itself... sorry

Customer:

so a replacement plate is required? Is that the fix?

George-Allsorts :

The problem with induction hobs is that the power board and plate link together so it can be either power-board or plate.. Since the fault does not occur whilst using the other plates then I would presume responsibility being of the plate as opposed to the board.

George-Allsorts :

A new plate should fix the problem

Customer:

ok, thanks

George-Allsorts :

The 1 that you see usually means that it has detected an error

George-Allsorts :

Please remember to rate my assistance to you kindly before leaving...

George-Allsorts :

If you let me have the model number I shall try to find the part information for you

George-Allsorts :

Can I ask you to take a moment to rate my responses to you so far...
Using the smiley faces which you should now see, please rate how happy you are with my attempts to assist you..

Customer:

things have moved on, called out a repair service and their sub contractor arrived, broke the glass top trying to remove from the work top. Work top also damaged, it was apparently sealed (mastic) in place.

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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