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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My door lock light stays on and machine won't start

Customer Question

My door lock light stays on and machine won't start
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.

When you say it stays on.. do you mean all the time or do you mean after a wash....

Can you give a more in-depth description of the fault

JACUSTOMER-u81iswzs- : The machine won't start as the lock light stays on. Normally it goes off when you press start
George-Allsorts :

are there any other lights lit?

JACUSTOMER-u81iswzs- : No just the door lock light.
George-Allsorts :

And if you turn the main dial to the 12 o'clock position, does it turn off?

JACUSTOMER-u81iswzs- :

Yes the light goes off if I put to twelve o'clock

George-Allsorts :

and then if you turn it to a program ... Then press START

George-Allsorts :

??