How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15331
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Hello. I have a CW496/1 CDA dishwasher. When I start the

Resolved Question:

Hello. I have a CW496/1 CDA dishwasher. When I start the cycle it appears to start filling up and then drains away and after a few minutes the end of cycle beep sounds. No water is entering the machine though and the detergent drawer hasn't opened. Hope you can help.
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel T. replied 2 years ago.
Hi

Try this its a test cycle.

Turn the dishwasher on and select the rinse cycle first on the left.

Turn the dishwasher off.

Press and hold the start button and turn it back on.

Hold the start button in till the start light is flashing then let go.

Now press the start button once and close the door.

Now it will run a 12 minute test cycle. If it picks up a fault it will stop, drain the water out and beep.

Open the door and the start light will be flashing. Count the number of flashes from it in between the pause and let me know.

Then press and hold the start button to reset it.

Regards

Customer: replied 2 years ago.

Hello

I've tried that. The test cycle only lasted 2 minutes though. The start button was flashing throughout. It went through the rinse & drain, but the inside is completely dry (as if no water entered the machine).

It flashes 5 times in between pauses.

Expert:  Daniel T. replied 2 years ago.

Hi

Ok thanks for that. Thought you would get that error code.

This is a wash motor fault. Ive seen it many times on these but just want to confirm with the error code you got.

What you need to do is pull the dishwasher out and lay it on its left side and remove the base.

From there you will see the wash motor at the back. Take this off and just see if theres anything stuck in there.

If that's all clear then the motor itself will be faulty and will need to be replaced. To be honest its more then likely clear but worth checking just in case. Ive seen this fault many times and its nearly always the wash motor at fault.

Now the odd time it has turned out to be the control board but that's very rare as like I said its nearly always the wash motor at fault which causes this fault.

Sorry it not good news but if you need anymore info just get back to me.

Regards

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15331
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions