Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.Can you give me the two numbers after the model number please
what 2 numbers? The only number I have is HBR33B550B
there should be a / and two numbers after it following the number you gave
Has the appliance been connected to the power?
yes there is power
that's it... thanks
one moment please
can you see a key symbol?
It is upper right section
yes - but I 've turned it off, on off and on again! it s at the bottom where it won't open
and back off again
so you have held the key for 4 seconds until it has turned off and the door lock is open, but you still can't open the door... Is that correct?
so, you say that it wont open at the bottom of the oven.. is that correct?
is the door catching on the unit below?
theres a plastic thing underneath on both sides - not catching on unit you can feel that it is not releasing from bottom
One moment.. I'm going to look at the manual...BTW.. Would you like an electronic version of the manual.. I can post a link for you to download it from my dropbox if you like?
I've got one from Bosch website and theres nothing in there. there was a notice on the door about not removing the door but there are images showing removing screws with a 1 image and a 2 image but no instructions
When you tried to unlock the door.. were the controls turned to off?
off, on every way has been tried
I've only dared to turn the light on anyway as all the guides etc, plastic covers on shelves inside!
it definately feels like there is something preventing the bottom from opening
See the first image you posted... There is a metal retainer either side of the door with two screws in each... The two screws removed the retainer pulled away the door should then open when unlocked
so I undo the black pozi by the plastic?
do I do both sides or just the side that is supposed to open?
Only undo the two brackets... not the ones that are crossed out in the image
undo the ones in the image number 1...
the bracket though has star shaped scresms (not pozi)
not the ones coloured red in the other image
yes, they are torx screws
size 20 I think
yes that looks like the ones... there should be one on each side
where can I get a screwdriver for them?
you can use an electronic flathead test screwdriver or buy a torx from thew likes of b&q
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