How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15017
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

I have a Neff oven FD 8601. When I clean it, I remove the side

Customer Question

I have a Neff oven FD 8601. When I clean it, I remove the side racks and the stay clean linings. There are four inserts that fit into circular holes on each side of the oven about the size of a 10p piece and hold the side shelves in position. I cannot find these on the spares websites and have ordered and had delivered what the technician assured me was the correct pieces only to find they were nowhere near to the correct size or shape I required. Do you know where I can find these specific inserts as my oven is now missing two of these and I am struggling to keep the side shelves in position.
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel T. replied 2 years ago.
Hi

Can you post the full model number please. It will start E-nr

Regards
Customer: replied 2 years ago.
E-Nr B1442WDGB
Expert:  Daniel T. replied 2 years ago.
Hi

Ok ive got them now. If you click the link below you can get them from there. But they come as a pack of 2 so if you need all 4 im afraid you need to order two lots.

Click here for the parts

Hope this is what you are looking for. But if you need anymore info just get back to me.

Regards
Customer: replied 2 years ago.
That looks exactly what I need and yes sadly I need two packs ! ­čśž thankyou for your help
Expert:  Daniel T. replied 2 years ago.
No worries, Your very welcome.

If you havent already if youcould rate the answer that would be great.

Thanks
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15017
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
Hi Daniel,
I ordered the part you specified and was delighted when I received it as it looked spot on. However, today I've had the chance to fit it properly and it's too big ­čś¬ it's the right shape etc but just a fraction too big. I really don't know what to do now......
Expert:  Daniel T. replied 2 years ago.
Hi

Im afraid that is the correct part for the model number you posted.

Can you double check the model details and make sure they are correct. If they are then the only thing you can try is speak directly to Neff as there system may be wrong or they have been packaged up wrong in the factory as this does actually happen.

Regards
Customer: replied 2 years ago.
There is a difference of opinion on the Part number between me and my son.....
I said it was
Enr B1442WDGB
Son Mark thinks its
Enr B1442WOGB
Could this be the crucial difference?
Expert:  Daniel T. replied 2 years ago.
Hi

Ok just looked at this and for the W0GB version which your son thinks it gives a different part number from the other version which you first listed.

As its only a picture you cannot really tell the size from them but it is a different part from the other version.

Click here for the parts for the W0GB version

Regards
Customer: replied 2 years ago.
Thankyou for that Daniel. The parts I have are not right and will have to go back so I'll give this new number a go. I notice this new part is more expensive.... Typical! Story of my life....
Expert:  Daniel T. replied 2 years ago.
No worries, Its always the way with the parts being the expensive ones.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.