How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

I have 2 Siemens Gigaset C1 telephones, one with a C150 base

Customer Question

I have 2 Siemens Gigaset C1 telephones, one with a C150 base the other with a charger base. Because of a power cut the phones have reset to factory setting and I now can't register them to the bases. I have followed what it says in the instruction book several times but both phones are still flashing Base 1 and I can't make or receive calls.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that. how old are your phones?
Thank you *****
Customer: replied 2 years ago.

Hello Michael,

Thanks for replying to my question. I'm not very confident with the internet but I'll do my best.

I think the phones are about 10-12 years old but I've misplaced my documentation so they might be older than that. They were working perfectly until I had a power cut and, although the fridge and the cooker and everything else that was on the same circuit is up and running again, my 2 phones (the base is plugged in in the kitchen where the power cut was) are just flashing "base 1" and I don't know how to get them useable again. The phone rings when someone calls me but I can't hear them, there is no familiar tone, and no communication with the person ringing and I can't make a call.

My daughter Ruth, is trying to help me but she is in a flat on the other side of town and studying for exams so it's a bit difficult for her. I would be grateful if you would send any information that you give to me to her email address too (*****@******.***). She has given me her permission to ask you this. Together we might be able to figure it out.

Thank you,

Essel

Expert:  Michael replied 2 years ago.
Hi Essel,
Power cuts are really bad for electronics.
What happens sometimes is a power surge and that can easily damage your electronics.
In this case I would replace the phones due to their age and the cost of shipping, parts and repair unfortunately. Also most newer phones have more capability and features and for less money.
I wish I had better news for you I really do. But even I, as a technician would follow that advice;-)
Customer: replied 2 years ago.

Thank you very much for trying to help me Michael.
I'll take your advice (I was already thinking along those lines myself but I would never have known if I'd done the right thing or not).

So your advice was much appreciated. I feel relieved to know what to do now.

With thanks, Essel

Expert:  Michael replied 2 years ago.
You are so very welcome, I truly wish I had better news for you on this.
Have a great day!
Tech Michael, please rate kindly;-)

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.