Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
My name is Dermot
Do I just wait for an answer ?
No I am here, you have got a problem with the defrosting function of the appliance. you should be able to remove the freezer draws and when the appliance is fully defrosted take off the back inside panel and see if the drain hole at the bottom is clear of debris. If not come back to me and I will take you to the next step, if it is blocked unblock it and put everything back together. Be very careful, it can take up to two days for the ice behind this cover to defrost so don't try and force the cover off as you likely will split it ~ Ian
Thank you for now. Will try that
OK come back to me when you are finished, if you are happy with the information supplied so far please rate my service, this does not stop you coming back to me and has no extra cost ~ Ian
at it now
Dermot, heading off to do some work be back in about an hour ~ Ian
a ok. talk later
Back inside panel not moving. Using hairdryer to accelerate ice melting behind it. There are just two screws that I took out. No other hidden screws I presume
Be very careful with the hair dryer, if you get it too close to the plastic you will melt the cover ~ it sounds like the back is frozen up which would explain why the drain hole has been frozen up and overflowing into the base.
At last got the back panel off and all ice has melted. There is a small inlet (hole) to the left at the base (fit small finger into it) with some ice in it. Is that the inlet valve ? Everything else appears to be wires and tubes etc.
I mean the drain hole rather than the inlet valve Ian
There is a lot of water along the base that I have now soaked up with towel
Yes you have got it, that is the drain hole, get a kettle of hot water and gently pour it down this hole until it is clear. Once done you can put it all back together making sure to connect everything in reverse of disassembly and you should be ok. Quiet often if the door gets left open by accident the defrost system gets overwhelmed and cant get rid of all the water before the appliance starts up and freezes the drain hole. Well done this is not a repair to carry out if you have a short fuse !! Once you are up and running could you take the time to rate my service so I can get the job shut down on the system. Ian
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Thanks very much Ian for your help. I will certainly use this service again .in the future.