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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a fridge/freezer LG GWL227HSYA and i hvae no water or

Customer Question

I have a fridge/freezer LG GWL227HSYA and i hvae no water or ice from it, i hear the noise like the water is pumping but its not runnig, The water in in a tank in the freezer, Thanks, Linda
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi Linda, do you hear the click like it should be dispensing water or ice?
Is the water supply on and how old is your fridge/freezer?
Thank you *****
Customer: replied 2 years ago.

Hi, yes i can hear a click like its trying to work, but in waterdispenser and the ice. The fridge is abput 2-3 years old

Customer: replied 2 years ago.

Yes and the water tank is full and is inside the fridge door.

Expert:  Michael replied 2 years ago.
Thanks Linda, this a failed water valve. Its electric but easy to replace I will help you fix this. The part you need is call the water inlet valve, and the best place to get a new one is from this site:
http://www.lg.com/us/support/parts-accessories
Or you can call repair clinic for that part as well. Phone
1-800-269-2609 US and Canada.
1-734-495-3079 for calls from US Territories and APO/FPO bases.
I will stick with you until this is fixed, please dont forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day!
Tech Michael
Customer: replied 2 years ago.

Hi, thanks for that, before i order the replacement do you think this is the one i need to order?

http://www.partmaster.co.uk/lg/gwl227hsya/solenoid-valve/product.pl?pid=875320&path=67607,111336:67611&model_ref=924772

Linda

Expert:  Michael replied 2 years ago.
Hi Linda, yes that looks like the one;-)
When you have it I will guide you on the replacement as well.
Customer: replied 2 years ago.

Oki i will contact you when i will have it.

Expert:  Michael replied 2 years ago.
Sounds great Linda, I will be here, simply reply to one of our messages;-)
Have a really great day!
Tech Mike
Expert:  Michael replied 2 years ago.
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