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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have activated child lock on my de dietrich induction hob

Resolved Question:

I have activated child lock on my de dietrich induction hob and don't know how to deactivate it. I don't have a model number for it but I bought it spring 2007. Can anyone help?
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.

Can you describe the hob controls.. or take a picture and post it here

Customer:

Here's a picture with the error that has come and I presume it's the child lock.

Full Size Image

George-Allsorts :

What is that at the bottom center of the control panel... I don't recognise the hob .. but try pressing and holding that

George-Allsorts :

I am just trying to find your hob

Customer:

Hi, that symbol is to tell you which ring the controls are for.

George-Allsorts :

Sorry, I lost connection

George-Allsorts :

Can you press - & + at the same time

Customer:

Sorry, nothing happens.

George-Allsorts :

one sec

George-Allsorts :

Does it show a padlock to say it is locked?

Customer:

No padlock symbol.

George-Allsorts :

ok

George-Allsorts :

Sorry, I can not find your hob... The model number will be on a sticker on the bottom of the appliance if you can get at it... otherwise, I'm sorry, I can't help

Customer:

Thanks for having a go. I have tried to lift the hob but its stuck quite secure.

George-Allsorts :

One last ditch attempt would be to turn off at the wall for 10 seconds and then switch on again... this should unlock the hob, however, this does not solve the query permanently

George-Allsorts :

just try that before I opt out and leave it to someone else

Customer:

Ok, will give it a go.

George-Allsorts :

Let me know how that goes

Customer:

Yessss. It worked. I tried switching off before but didn't leave it off. Thank you so much.

George-Allsorts :

Excellent... Phew, that dragged the memory banks clean.

Please remember to rate my help kindly....

Customer:

Five stars all the way.

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