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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Hi We have a 12 year old Bosch Excel slimline dishwasher that

Resolved Question:

Hi
We have a 12 year old Bosch Excel slimline dishwasher that has just stopped emptying itself.
I've had the filters out and cleaned them, but its not that. Believe it could be a blockage in the hose to the waste pipe. I've also removed 6 other screws (3 from around the filter bowl, two just below the rotating arm and one that releases the salt container housing. I am left with the grey filter bowl assembly but I'm not sure if that comes up. There is a lot of 'gunk' around that grey 'bowl' I don't know how best to clean that.
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.

What is the E Nr of the appliance... This will be on the top metal part of the door in the center...

Please, for the moment, do not take out any more screws

Customer:

Hi,

Customer:

The number you require is SRS5612GB/08

George-Allsorts :

Let me just have a look at the schema

George-Allsorts :

OK, can you put a couple of screws back into the 'bowl' for a minute

Customer:

which ones? there were three i took out which enabled me to remove part of the assembly for further cleaning

George-Allsorts :

enough to hold it without water leaking into the base

Customer:

can you hold while this is done? it will take a minute or two

George-Allsorts :

Yes, I'll be here for a while

Customer:

Back here

Customer:

I've replaced five of the screws that I took out.

George-Allsorts :

OK.. take off the front lower panel under the door

Customer:

the rotating arm I took off for easy access but that I think will just snap back into place

George-Allsorts :

yes.. that is right...

We are going to look at the pump and pipes

Customer:

How do i remove ihefront lower panel? it doesn't seem to budge

Customer:

It has been there 12 years

George-Allsorts :

As far as I can remember there are two screws accessible whilst the door is open, and two screws underneath the front end

George-Allsorts :

Just had a look and it seems the kickplate clips off, and the panel behind it has the screws at the front and the side

Customer:

Sorry, but there doesn't appear to be any visible screws with the door open

George-Allsorts :

Read my last comment

George-Allsorts :

Look at this

George-Allsorts :

And this

Customer:

Sorry George,

George-Allsorts :

We are after getting at 483054 on this image

George-Allsorts :

The pump

Customer:

I can't seem to budge the cover, like I say it hasn't been off in the 12 years it has been in the kitchen, plus the dishwasher is right at the end of a unit with pone side against a wal

Customer:

One side against the wall

Customer:

bad typing , sorry

George-Allsorts :

Oh my word... You will need to have the dishwasher out to do this.. I very much doubt it can be done in situ ...

Alternatively, you could opt to contact an appliance technician by using Find An Engineer

Customer:

H'mmmm, I've just discussed this with my partner and she says it looks as though we'll have to go down the Find an Engineer route

Customer:

It hasn't been moved at all in the 12 years

George-Allsorts :

I think you have chosen the right route... It is great to have a go yourself, so lng as you have at least a small chance of success..

George-Allsorts :

Please remember to rate my assistance kindly

Customer:

Yes, okay George, sorry we couldn't resolve this tonight

George-Allsorts :

Hope you find just a blocked pump and all goes well

George-Allsorts :

regards

Customer:

It's been fine up till now, it started this problem yesterday

George-Allsorts :

Certainly sounds like a blocked/jammed pump

Customer:

Yes, I wondered about that

George-Allsorts :

Should be relatively inexpensive if it is

Customer:

Although , where does all the water go in an intensive program? the amount of water left in the bottom of the machine certainly doesn't seem to match what would be left by an intensive wash

Customer:

Some of it must go somewhere

George-Allsorts :

It doesn't work the way I think you mean... The way it works is by recycling the water (which isn't a lot) through the filters and recirculation pump.. constantly using the same water, refreshing it completely on occasion

Customer:

Ah, okay. Thank you for that nugget of information

George-Allsorts :

It is a wonderful thing to watch when you get the chance.. ask the appliance technician to show you

Customer:

I will let you go and have a rest now. Thanks very much for your time. I'm sorry we couldn't resolve the problem

George-Allsorts :

Have a good evening... let me know how you get on...

Please take a moment to rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally.
This will close our chat but you can still come back to me if you need more help

Customer:

Thats fine George thank you very much.

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