Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.Can you tell me the model number of the appliance
The Oe code is telling you that your washing machine cannot drain for some reason...Has the appliance just been installed or has it been in situ for some time?
drict drive -wm-14316fd
Thank you for that
Has the appliance just been installed or has it been in situ for some time?
no its working with no problems for about 6 years
OK... was it freezing near you last evening?
i dont think it was really freezing
OK... are you near the appliance now?
Get yourself a bucket similar to a washing-up bowl
its making a loud clanging noise on spin and it seems as though it doesnt want to turn the drum
Don't put it on spin
got bucket ive emptied the water out allready at the bottom
do u want me to start it
Take the drain hose and place it in the bucket and put the bucket near to the floor
Put the appliance on drain only
how do u mean dont put it on spin
cancel the program and select a drain only program
Is the pump running and water draining into the bucket?
its still same problem
no water coming out
The drum should not be attempting to turn
I am trying to determine if the pump is working ok
i think its just making the noise, i might be wrong about the drum trying to turn
its just being noisey i think
The pump should be running and draining any residual water from the drum... If you need to, you can put a little water into the soap drawer at this point to help you determine this... use about half litre
Ensure that you are not using a spin program to do this as if it is what I think it is you will damage the machine by doing so
no water coiming out and i have tired it on a spin program last night
im ive done it on the drain program
I need to go to my other office... I shall return in about 20 mins to help you
Ok.. sorry about the delay...So, is the appliance pump pumping out the water?
OK... Don't try this .. you should be able to tell from memory...Did the drum look as if the drum was stuck when it was trying to spin... as if it was trying to go both ways at the same time?
the drum did look like it was stuck, dont know about both ways
got to go out now, back shortly
OK... please let me know when you are back and we shall carry on from there
OK.. we need to determine some things
If you pour water into the drum, does it flow freely through to the bucket?
OK.. how much water did you pour into the drum
about 5 small pan full
its got water in the drum now
OK.. On your appliance, is the hose coming out of the top or the bottom of the rear of the machine?
about a third of the way down
OK.. Now put the end of the hose in the bucket, turn the dial to DRAIN only, and turn the appliance on
Is the pump running?
doing it now
water is staying in machine
OK... You need to drain the machine... Remove the pump and for blockages and check the impellors, then put the pump back... Can you do this?
ill try do u think the pump is blocked
That should read: Remove the pump and check for blockages and check the impellors are working and not jammed, then put the pump back... Can you do this?
ill have a go
I think you either have a blockage at the outlet pump, or the impellor is damaged, or the motor is not working...
Can you actually hear the pump running?
having trouble getting screws out
Which screws.. the ones in the kick panel?
Could you actually hear the pump running when you tried it befor?
How did you get on with the pump?
Do you need any further assistance with the repair of this appliance ie. part numbers