George-Allsorts : Hello, my name is George.. Kindly be patient whilst awaiting responses, I'm not constantly available.
George-Allsorts : turn the appliance off to defrost it... Then when defrosted turn it back on again.. The appliance may have a gas issue that will also need sorting
JACUSTOMER-pa2nqz3a- : OK George, but it appears to have defrosted already! All the food has thawed, ice cubes now water, etc.
George-Allsorts : If there is any ice left that will also need defrosting
JACUSTOMER-pa2nqz3a- : No none at all. When I noticed it this morning, it was all defrosted. It used to have a heavy build-up which I had to break up/scrape out from the bottom every couple of months.
George-Allsorts : Before switching it back on, can you check all surfaces for anywhere that gas could
George-Allsorts : escape from...
George-Allsorts : switch on and let me know how it is in the morning
JACUSTOMER-pa2nqz3a- : How would I do that George sorry? By checking the back?
JACUSTOMER-pa2nqz3a- : It is still on. We hadn't turned it off.
George-Allsorts : All areas where you had to scrape ice from
JACUSTOMER-pa2nqz3a- : Lights are working, noises being made when it's on, just not cold.
George-Allsorts : Then the running water sound indicates that your system is short on refrigerant and will therefore need regassing
George-Allsorts : if you can wait until morning, I can send you a link to find a local engineer to read the system
JACUSTOMER-pa2nqz3a- : Thanks. No rush. We rent anyway, just trying to save our landlord the problem.
JACUSTOMER-pa2nqz3a- : can't see anywhere the gas could escape from, nothing obvious. A few scrapes, but no punctures.
JACUSTOMER-pa2nqz3a- : Happy to wait til tomorrow
George-Allsorts : Can I ask you at this point to take the time to rate my assistance to you.. Please remember, you are rating me Andy help to you and nothing else.. It will close the chat but you can come back at any time to ask for more help