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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi I'm Mark aeg mcc3880e-m mw oven knocked out rcd. rcd re

Customer Question

Hi I'm Mark aeg mcc3880e-m mw oven knocked out rcd. rcd re set now the start button will not work. all other functions ok. I am an electrician so can do some limited diagnostics. Have mw on bench
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

good morning this is Michael

Michael :

can you set the clock also how does the display look?

Michael :

are you there?

Michael :

I will switch US to Q & A I think it works better;-)

Expert:  Michael replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 2 years ago.

yes everthing works fine on the display except the start button

Expert:  Michael replied 2 years ago.
Thanks Mark,
Is there any fan or any other sound that comes on when you press Start?
Sorry for the questions I just need to be sure of something;-)
Customer: replied 2 years ago.

where do i find the q& a

Expert:  Michael replied 2 years ago.
Hi your on it right now lol;-)
Its just a better way to chat sometimes.
Is there any fan or any other sound that comes on when you press Start?
Sorry for the questions I just need to be sure of something;-)
Customer: replied 2 years ago.

no there is no beep that you usually get or anything else

Expert:  Michael replied 2 years ago.
Thanks for that Mark. What has happened is the main control board has failed and will need to be replaced.
Its easy to do.
The best place to get that is Espares:
All you need is the model # ***** your microwave to order the part. I can assist you with the repair if you need me.
Sales/Parts
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
For security and training purposes, telephone calls may be recorded or monitored.
Outside the UK? Call us on: +44 (0) 20 7717 5046.
I will stick with you until this is fixed, please dont forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Mark!
Tech Michael
Customer: replied 2 years ago.

Thanks very much for help Michael. Will keep in touch.

Expert:  Michael replied 2 years ago.
Hi Mark have a great day and please rate kindly;-)
Also you are very welcome!
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Hi Michael did you mean the control panel or the support panel in front.

Expert:  Michael replied 2 years ago.
Hi its the board you actually set the timer, clock etc.
Let me know if this helps at all.
Thank you
Michael
Customer: replied 2 years ago.

Do they call this the control panel support

Expert:  Michael replied 2 years ago.
Hi Mark, not that I have ever heard, its usually just called the main control panel;-)
Its the one with the buttons and clock etc.
Customer: replied 2 years ago.

ok thanks

Expert:  Michael replied 2 years ago.
:-)
Customer: replied 2 years ago.

Hi Michael I just want to be sure I am ordering the right part. The main control panel is connected to the touch button screen that sits in front. Do both parts come together or do I need to specify which one. Mark

Expert:  Michael replied 2 years ago.
Good morning Mark, they may sell both parts as combination which would be good. If this were me I would change them both anyway so you dont end up having to do this again as these two parts go hand in hand;-)
Expert:  Michael replied 2 years ago.
h