Its 8 years old but has been working fine since we bought it - without fault, this is the first time. Details are:
There is no heavy frost anywhere in the freezer.
Yes, lights are working fine and the buttons are all responsive. I've turned the dial to highest setting but not cooling still
I think it does - I'm not sure. There's certainly the sound of the fridge working (sound of the fan?) when I open and close the door and the freezer is working fine.
warm for certain
Ok, I will try this and hopefully it will work. Thank you for your time
sorry, what is the name of the part I need?
Ok. Will do. Sorry, you did say that first but I thought it meant an action as opposed to a part. Silly me!