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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have a Siemans intergraated washer dryer 1q 500, it is showing

Resolved Question:

I have a Siemans intergraated washer dryer 1q 500, it is showing error 6, please can you help me? my washing is in the machine and it is bleeping.
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.

Customer:

ok, will you be able to help?

George-Allsorts : Can you supply me with the full ENr are of the appliance please... You will find it inside the door
Customer:

George???

George-Allsorts :

yes?

Customer:

I can't open the door, as the washing is stuck inside it, the door will not open, the error 6 is showing.

George-Allsorts : Can you supply me with the full ENr of the appliance please... You will find it inside the door
George-Allsorts : Ok
Customer:

?

George-Allsorts : then it is as I assumed.. The error is that the machine cannot or has not drained
Customer:

I put the dryer on last night. When I came down this morning, the error 6 was on. Therefore there could not be any water in the machine.

George-Allsorts : Open the panel for the filter at the bottom of the machine fromt
Customer:

ok

George-Allsorts : there should be a black tube
George-Allsorts : can tou see it?
Customer:

can't open it

Customer:

the screw to the right continues to turn

Customer:

but will not open\

Customer:

(:

George-Allsorts : no don't open that
Customer:

there is nothing else to open

George-Allsorts : can you see the black tube that I am talking about?
Customer:

there is nothing...

Customer:

There is nothing to "open: it is just metal

Customer:

do you send engineers out?

Customer:

?

George-Allsorts : Tell me what you can see
Customer:

The front of the machine, the door is closed. The is NOTHING except white metal below the door, there is nothing to unscrew or open.

Customer:

it is a sealed unit

Customer:

?

George-Allsorts :

ok... when you flick the panel open, there is access to the filter yes?

Customer:

no

Customer:

there is no panel to flick open

George-Allsorts :

ok... at the bottom of the machine there is a kickpanel then, yes?

Customer:

yes, but as I said to you before, I can not open it, it will not unscrew

George-Allsorts :

One moment

Customer:

please can you stay with me on this, you keep going off somewehere

George-Allsorts :

I will do

George-Allsorts :

It is the software that does that.. not me... I ahave always been here

Customer:

ok

George-Allsorts :

Start again... what do you have .. The little panel access to the pump ... or, the panel in the kickpanel?

George-Allsorts :

hello?

Customer:

i am here

Customer:

I have a washing machine, there is no access panel at the bottom

Customer:

there is a kick board

Customer:

however, there are two screws, left and right to hold it in

Customer:

I can open the left, the right one will not undo

Customer:

there are no other "access" points

Customer:

please advise asap

George-Allsorts :

ok... When you look to the left of the pump front .. is there a hole in the kickpanel?

Customer:

I can not get into the pannel

George-Allsorts :

Because of the two torx screws, yes?

George-Allsorts :

you have a couple of options... but you need to be strong enough to do these

George-Allsorts :

and I need to know your situation...

George-Allsorts :

You are not answering me... I need your concentration or I can't help you

George-Allsorts :

hello?

Customer:

i am here

Customer:

?

George-Allsorts :

I was just going to opt out since you did not reply

Customer:

I had to answer the phone sorry

George-Allsorts :

How strong are you?

Customer:

quite strong

Customer:

but not strong enough to lift the machine out

Customer:

do you have an engineer who can attend the property?

Customer:

?

George-Allsorts :

Can you unplug the appliance and get it out of its siting, lay it on its back?

Customer:

no - I am not that strong

Customer:

do you supply engineers on site?

George-Allsorts :

ok... one moment whilst i think

George-Allsorts :

I can supply you with a link to choose your own engineer, or supply you with a particular engineer

Customer:

ok, can you do both please - I need one to attend this morning

George-Allsorts :

What is your postal code

Customer:

SW151DY (london, Putney)

George-Allsorts :

One moment please

Customer:

?

George-Allsorts :

one moment please

Customer:

SW151DY (london Putney)

George-Allsorts :

Repair Aid Plus Ltd
London
Phone: 02071836944

Astrid Technologies LTD.
London
Phone:(###) ###-####8300

George-Allsorts :

Or attempt to find an engineer for yourself at Find An Engineer

George-Allsorts :

The impellor on the pump is jammed

George-Allsorts :

Possibly by coins etc

Customer:

thank you very much

George-Allsorts :

You are very welcome... I just wish I could have saved you the engineer cost by assisting you in doing the job yourself

George-Allsorts :

Please remember to rate kindly for the time and knowledge afforded you this morning.. you can do so by clicking on the smiley face you should now see... The more smiley faces the better the rating.

Have a good day

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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