Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.
ok, will you be able to help?
I can't open the door, as the washing is stuck inside it, the door will not open, the error 6 is showing.
I put the dryer on last night. When I came down this morning, the error 6 was on. Therefore there could not be any water in the machine.
can't open it
the screw to the right continues to turn
but will not open\
there is nothing else to open
there is nothing...
There is nothing to "open: it is just metal
do you send engineers out?
The front of the machine, the door is closed. The is NOTHING except white metal below the door, there is nothing to unscrew or open.
it is a sealed unit
ok... when you flick the panel open, there is access to the filter yes?
there is no panel to flick open
ok... at the bottom of the machine there is a kickpanel then, yes?
yes, but as I said to you before, I can not open it, it will not unscrew
please can you stay with me on this, you keep going off somewehere
I will do
It is the software that does that.. not me... I ahave always been here
Start again... what do you have .. The little panel access to the pump ... or, the panel in the kickpanel?
i am here
I have a washing machine, there is no access panel at the bottom
there is a kick board
however, there are two screws, left and right to hold it in
I can open the left, the right one will not undo
there are no other "access" points
please advise asap
ok... When you look to the left of the pump front .. is there a hole in the kickpanel?
I can not get into the pannel
Because of the two torx screws, yes?
you have a couple of options... but you need to be strong enough to do these
and I need to know your situation...
You are not answering me... I need your concentration or I can't help you
I was just going to opt out since you did not reply
I had to answer the phone sorry
How strong are you?
but not strong enough to lift the machine out
do you have an engineer who can attend the property?
Can you unplug the appliance and get it out of its siting, lay it on its back?
no - I am not that strong
do you supply engineers on site?
ok... one moment whilst i think
I can supply you with a link to choose your own engineer, or supply you with a particular engineer
ok, can you do both please - I need one to attend this morning
What is your postal code
SW151DY (london, Putney)
One moment please
one moment please
SW151DY (london Putney)
Repair Aid Plus LtdLondonPhone: 02071836944Astrid Technologies LTD.LondonPhone:(###) ###-####8300
Or attempt to find an engineer for yourself at Find An Engineer
The impellor on the pump is jammed
Possibly by coins etc
thank you very much
You are very welcome... I just wish I could have saved you the engineer cost by assisting you in doing the job yourself
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