Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Candidly I don't think you have much chance in getting anything back; whilst I fully appreciate your points there are too many variables involved that would perhaps cause you to fail. The company would adopt the policy that the item was fully functioning when you collected it and that they had no control over how it was fitted. That perhaps you damaged or caused something to fail when you installed it and that as they have given you a refund there is no contract. ie they have given you your money back. You could always try the small claims court but it would likely be difficult to prove your case. The judge would perhaps take the view that for a small amount extra the company/carrier could have delivered it. Whilst I appreciate Your frustration it might in the long run cost you more to achieve little than walking away now. ~ Ian
One further question 'graded' usually means that the product is covered by a manufacturers warranty be it perhaps limited to six months or so, why didn't the retailer get the manufacturer to come out and fix it for you?
It was sold with a 2 year warranty, I also wondered why seller didn't suggest that.
I independantly contacted the manufacturer Siemens who verified that a 2 year warranty was included. They offered to send an engineer to look at a warranty claim but said I had to pay them £95 which I would only get back if they deemed it needed fixing after their visit! I am sure it had a logic fault and have a Siemens appointment which I now need to cancel as seller sent a van to collect the hob for a refund on receipt. which should be tomorrow. I got driver to sign to say it was all present and correct before letting it go. Can't trust anybody these days sadly.
However it had been delivered I would have still had to connect it up to discover it was faulty wouldn't I? Fortunately I did that soon after purchase. I am an aircraft engineer, that thing was faulty when collected and I am pretty sure they knew that and only sold it to someone miles away willing to collect! It was also greasy and the seal was missing in places where it had torn after being stuck to a worktop so had been installed before somewhere. I queried that in the shop and they suggested an ex demo and promissed it was fully tested and working! On three counts it was not as described and I had already flagged 2 of them in the shop.
Pleased you asked, and pleased I am not dealing with a robot.
Well Ian, I stupidly took my partner to see a kitchen display locally which I thought would work for us, as I am retaining 25 year old solid oak doors and mdf cabinets (Magnet's best, ***** ***** quality like that anymore said salesman about to retire). We had a quote from local kitchen display firm for the worktops in silestone and after 4 months they baled and therein lies another story, too small a job, low hanging fruit etc anyway they never came to pattern. I have to say that, having connected induction hob in parallel with our 25 yr old ceramic, induction was 3x faster and I timed it. Funny though despite being simillar total wattage, wires were much smaller cross section about 1/4? So stuck with finding another metal coloured siemens induction hob I am afraid, can you believe the £95 call out for warranty repair? Is that industry standard? Thought a £225 saving was worth the drive. I will contact Siemens and lay it on. Maybe they will send me a new one for that price. There is a £130 free accessory promotion offer on our hob only if bought new and not graded item too so no big deal in reality.
25 year Neff ceramic w/o fault, New Siemens induction graded and logic fault eh? Makes me wonder is this progress?!
Interesting so are you saying the warranty was definitely never registered with Siemens which is why they told me it had the full 2 years so I was the fist to give them that FD number for that Enr numbered device?
All Your Appliances, Winsford Cheshire, invoice also says sales at secondtek.com hob discounted to £718 on line and they accepted £600.
Spoke to Siemens, "We are just a manufacturer", they said. and I am just a customer who has been let down by you and your supplier was my parting shot! Not slightest bit interested as to where I got the defective warrantied item from.
Will email company once they have refunded our payment.