hello I am tech Mike
Wendy, is there any frost toward the rear or in the freezer compartment?
no none at all
these types of fridges us a cheapo thermostat
the problem is they often fail after a few years
its not an expensive part and fairly easy to replace;-)
are you in the UK?
yes i am Michael
are you willing to replace that part with my help? If so you will need just few basic hand tools to do this
yes i am
one second Wendy while I find the best place for you to get that part;-)
thank you for your patience
no probs thank you
Thank you, ***** ***** place to get that thermostat is Espares, I use them a lot but I needed to be sure they had your part. Please call them for this at : 0844 9777 888
what would i ask for?
I will stick with you until this is fixed, please don't forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Wendy !
You ask them for the thermostat control, and you will need the main model # ***** your fridge when you call
It super easy to change out;-)
and a lot cheaper than a new fridge!
when you have that part, you can cotact me again by simply replying to this message and I will help at no additional cost Wendy;-)
Michael what do i need to ask for?
Hi I am sorry this system may be screwy this morning, ask them for the thermostat control with the probe.
did you get that?
are you still there?
Hi Michael they have the part for £26 but what if it still dose not work ?
Hi Wendy, that should do it because most of the units I service that use this same part is the failure
really that is the only part except for the compressor
which almost never fails in these;-)
but, once you rate my service, you will get a message from me so you can contact me anytime for help
no additional cost as well
I have been a refrigeration tech for over 30 years LOL!
so Im am sure of this
Hi Wendy it shows you as typing to me but I dont see a response yet?
ok i will buy one. it will be here next week, how will i contact you back?
if you rate this chat as acceptable or better you will get a message from me that you can always contact me on free of charge;-)
Please rate so I can set that up for you and have a great day Wendy!
Wendy are you there?
hi Michael where are you? i have been looking for you my email is *****@******.***
hi Michael i now have my part for my fridge and will be available to try to fix it tomorrow at 12.30pm. can you send me details of how i go about this.
hi michael i have the part and the tools are you about
im ready with tools and parts