Hi , could be the pilot is blocked or dirty , or there may be an adjustment screw to increase the pilot flame strength
But it is an electric fire - no gas pilot light.
Oops , sorry, I do the gas fires, but what do you mean ignite?
The dimplex optimist system is electric powered and when you press the main switch or remote, it generates a sort of spark which should ignite a series of small but quite bright lamps. These in turn warm up a reservoir of filtered water so that steam is generated which looks like smoke burning through the imitation coals and logs. The problem is that the spark isn't firing up the lamps permanently - only a flash then nothing!
Ok . I don't know anything about these so won't waste your time , I will opt out and let another expert who does , come in
Is anyone still there please?
Hi , you may have to wait till the right person comes on . most experts have day jobs..I take it you went through the trouble shooting page?