Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.Can you tell me which drawers you are using for the powder/liquid, and which Powder/liquid brand you are using?
How old is the appliance?
the machine in question is 2 months old, we use comfort conditioner liquid, placed in the drawer compartment, and powder tablets, placed in the drum, when you pull the top drawer out, the conditioner compartment is on the left side inside, turquoise colour, if you fill to correct level before wash, it will be exactly the same after the wash cycle has finished, it never works, is this hotpoint model a heap of junk George,
I would appreciate your help please george
I will try to assist you with this... We will have to do this in stages...
At the end of the wash, is the liquid at least diluted?
Then on such a new appliance this is indicative of a failure of the fill valve..
I can talk you through a way to test this.. however, I advise against it as if any part of the machine is taken apart you will loose your warranty
My advice would be to call upon your warranty for repair or replacement of the machine
however, can I ask you to take a moment to rate my assistance/responses so far? Please use the smiley faces which you should now see. Once rated, I will assist you further with the fault... The higher the rating the better for me.This will initially close our chat but we can still re-open and continue our conversation
ok, it was fitted in by the supplier and checked and said to be in working order, Many thanks for your help George, have a good evening, thanks