Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.
Can you listen closely to the freezer and tell me if you hear a sound like running water
Sorry about delay, freezer in garage. No, no sound at all.
Is the compressor running constantly?
Cannot hear compressor at all
OK.. How long has this been happening?
About 2 days
One moment whilst I look at the deatils for the freezer
Is there any ice in the freezer?
Ice is soft, as if door had been open
Can you check the door seal to see if there is any gaps around it... to do this, take a piece of card and close the door on it, then run it around the seal to see if there are any areas where there is no resistance
Hold on please
Seal seems good, no gaps
OK... In that case I would say that the system is probably low on refrigerant ... Have you anywhere to sto the food that is in it for a few days?
Not really, sounds like I need to replace appliance
Well, if you can sto the food, you can defrost the freezer and then regas it
Can I ask you to take a moment to rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally... The more smiley faces the better the rating for me.This will close our chat but you can still come back to me to continue our conversation
OK, That seems about it, many thanks
... one moment pleaseRegassing is not too expensive these days... I will post a link for you to find an engineer to ascertain the local cost for you