Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.
One moment please whilst I look at the diagrams of build for your appliance
Hello, I'm back
Can you have a look at the back wall of the freezer for any ice
if you look towards the bottom were the vent is on the back panel in the freezer behind the drawers is there any ice there?
Is the fan running
OK... Can you access the compressor on the appliance?
Of course... What I was going to suggest is that you check the temperature of the compressor....Once a decent temperature in the freezer is reached you should turn off the Fast-Freeze to ascertain if the system can maintain the constant temperature... If not, there is likely to be a system fault that we'll need to pinpoint...In the meantime, can I ask you to take a moment to rate my responses so far? Please use the smiley faces which you should now see. Once rated, I will assist you further with the fault... The higher the rating the better for me.This will initially close our chat but we can still re-open and continue our conversation
You are welcome... Thanks for the Good rating.. I hope that we can get that up to an excellent by the time we are finished.Chat to you soon