Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Hi Ian, do you have any ideas for me?
OK you have my full attention ~ could you confirm that the dishwasher was disconnected whilst this kitchen work was being carried out?
Hi great. The dishwasher remained connected by was turned off at the mains if that makes sense?
(i.e. it was connected to the plumbing but not the electrics)
OK did the water get turned off, you obviously have electric?
The water has been on and off over the last few weeks. The water is now on and the electric is on.
As in my original post - the dishwasher is running the test cycles fine
OK set up the program you would use to prewash, you should hear a buzzing as the pump starts the cycle can you hear this?
During the test cycle does it let in water?
I cant set up any programme, as on my post, it is stuck on cycle 3 and wont let me press play so nothing happens - nobuzzing, nothing.
During the test cycle everything works perfectly
Water in/out and no problems identified
The next question may seem strange but Beko use the same dishwasher programmer for a number of models, is the number 3 the 3rd indicator from the left?
It is the last one I used before the work started in the kitchen
OK the fault that you have is related to a heater fault, it can be either the heater itself the heater sensor (called an NTC sensor) or the wiring between the heater, NTC sensor and the programmer. Just try this little engineer trick, boil up a full kettle of water and pour it into the base of the wash area where the filters are, leave it for about 10 mins and then try and restart the machine. Once you have tried that come back to me and tell me what happened ~ Ian
Ok cool will do that now, thanks!
I'll be around, might be answering another question but I will come back to you
Sorry I should have asked - should I have the machine on at the time?
That hasn't worked - still same problem
Are you able to use a multimeter, test an ntc sensor and check out cabling?
Hannah ~ I am not trying to be awkward here but there is no quick fix here from the front panel, the appliance will need to be taken apart and various components checked to confirm that they are working correctly using a multimeter/megger. This is not a DIY project. As you have indicated that you are not electrically competent I don't expect you to carry out this and therefore have directed you to call on a qualified engineer. It would be foolhardy to put you in a position where you might electrocute yourself. I am sorry that this is not what you want to hear but safety comes first ~ Ian