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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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AEG by Electrolux model no. D2100-5- Oven Door Handle has

Customer Question

AEG by Electrolux model no. D2100-5-B
Oven Door Handle has come off. one of the screws has sheered off and the handle come off the other.
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Is this the main oven?
So is the handle completely off?

Thanks
Rob
Customer: replied 2 years ago.

Thank you Rob.

Yes this is the main oven. It is a double oven. The main oven has lost its handle. There is a smaller oven on top.

Yes. On the right the screw or bolt has sheered off. On the left it has simply come off.

Expert:  Rob replied 2 years ago.
Hi Nick

OK, so we will need to order a new handle if the screw has sheared off in the handle and you cant get it out.
Can you post the product number from the plate , normally in the door recess?
Please put the letter A directly in front of the number so it looks like A123456

Ill then try to loacte the part for you

Thanks
Rob
Customer: replied 2 years ago.

Thanks Rob.

The Product Number is *****

Yours, Nick.

Expert:  Rob replied 2 years ago.
Hi Nick
Thanks
The part is number
3117240014

You can order the part from Electrolux
The deatils are

Electrolux Parts

Preston Road
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6ED

Call us: 01325 302464
Mon - Thur: 8.30am - 5.00pm
Fri: 8.30am - 4.30pm

Have the model and product number to hand

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob

Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

I got your message Rob. In answer to your questions yes I did give you a rating and I am fine at the moment. No help required.


 


Thanks


 


All the best, Nick.

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