Hi, welcome to just answer
How old is it ?
have you tried to clean the drain pump filter ?
and the water drains fine ?
or it just stops there
and there are no error codes, also you do not hear any bang or different sounds ?
can you pull the washer out and take off the drain pump assembly, check if there are any blockages...
looking at the age of your washer; usually the problem is solved after the drain pump is completely cleaned
if the problem returns it can be due to a bad pump assembly
You can get back to me if you need any assistance and I will help with no additional charges.....
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