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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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Hi, I have a WF1804WPU washing machine. On a cycle it seems

Customer Question

Hi, I have a WF1804WPU washing machine. On a cycle it seems to behave normally until the last 9 minutes, when the time stays on 9 and the drum just turns and never gets to spin at the proper speed.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to just answer

Customer:

How old is it ?

JACUSTOMER-eyu3az6w- : Just under two years old
Customer:

OK

Customer:

have you tried to clean the drain pump filter ?

JACUSTOMER-eyu3az6w- : Yes
Customer:

and the water drains fine ?

Customer:

or it just stops there

JACUSTOMER-eyu3az6w- : Yes - there doesn't seem to be excess water other than the items being very wet
JACUSTOMER-eyu3az6w- : Stops at 9 and I have to power off
Customer:

ok

Customer:

and there are no error codes, also you do not hear any bang or different sounds ?

JACUSTOMER-eyu3az6w- : No error codes. No unusual noises. Doesn't smell hot. Just sticks at 9 until I turn it off.
Customer:

can you pull the washer out and take off the drain pump assembly, check if there are any blockages...

JACUSTOMER-eyu3az6w- : I don't think I can do that on my own. Will ask the other half when he's home. Anything else we should check?
Customer:

looking at the age of your washer; usually the problem is solved after the drain pump is completely cleaned

Customer:

if the problem returns it can be due to a bad pump assembly

Customer:

You can get back to me if you need any assistance and I will help with no additional charges.....

JACUSTOMER-eyu3az6w- : Ok thanks!
Customer:

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening