Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.
Can you supply me with the model number and the PNC please
It is a 12 digit number beginning with a 9 and it is on the rating plate on the cooker
can you give me that again but with a # ***** of the numbers and no gaps please
Thanks for that... one moment please whilst I do some checking for you...
When you used the oven... You say you used it on 220 degs, but you also say you used the prolitic oven... I presume you had not put it on pyro... is that correct?
OK.. I am going to post you the element ratings for your oven.. This will explain a lot...
What setting did you have the selector on?
Fan or Conventional?
Then as you can see from the image... It should be using 2400w per hour; therefore, if you are correct in your timing, you should have used approx 1050w
sorry that is a mis-type.. it should read 1450w
Show them the image that I gave you and have them time-test the usage
In the meantime, can I ask you to take a moment to rate my assistance/responses so far? Please use the smiley faces which you should now see. Once rated, I will assist you further with the fault... The higher the rating the better for me.This will initially close our chat but we can still re-open and continue our conversation
If they put the fan oven on for one hour exactly... it should use 2400w + 50w for the fan + a smidgin for the board... Less than 2500w
You are very very welcome... I wish you well tomorrow...If you get the chance.. come back and let me know how you get on
Don't forget to rate my assistance