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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9498
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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i have just bought a dimplex optimist fire can i have ligth

Resolved Question:

i have just bought a dimplex optimist fire can i have ligth on without heat and spray
as when i turn it on it lights up for short time them cuts out does it have to have water in tank, can i use bottles water
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

hi you need water in the tank for sure

Michael :

as for the heat and lights to work separately may I have the full model # ***** your unit?

Customer:

dimplex model brg20

Michael :

thank you for that information

Michael :

unfortunately on that model there is no seperate switch for light only;-(

Customer:

thats a shame as i assumed you could do that

Customer:

can i use bottles water or does it have to be distilled

Michael :

it would be nice, and some of there older model did have this ability

Michael :

both water types will work but distilled is best to prevent mineral build up over time

Customer:

can i use bottled water instead of distilled also i assume fire is cutting out because i havnt put water in tank

Michael :

if you have water from your tap that doesnt have a lot of minerals that will be fine;-)

Michael :

yes you need water in the tank

Customer:

thank mike i appreciat

Michael :

but there could always be another issue with the flame

Michael :

your wencome

Customer:

thanks for your help mike

Michael :

welcome lol

Michael :

please rate kindly, then I can set a follow up for you in case you need me further

Michael, Customer Service
Category: Appliance
Satisfied Customers: 9498
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
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