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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 899
Experience:  Worked on appliances for more than 15 years
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Hotpoint washing machine WT761P: washing machine wont switch

Customer Question

Hotpoint washing machine WT761P: washing machine wont switch of or start, the display shows as active and I can flick through the different cycles, but it wont start the water fill, I have switched off the machine for 15 minutes and check the inlet filter, the on/off button will not switch the machine off neither will the start work when pressing the button
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to Just answer

Customer:

how old is it ?

Customer :

at least 5 years

Customer:

OK, can you please press and hold the start button for around 15 seconds and see if it resets the control

Customer :

ok will do

Customer :

stays on

Customer :

is that the power button or the start button

Customer:

Start button

Customer :

no difference still on

Customer:

have you tried to leave it unplugged for few mins ?

Customer :

yes at least 5 minutes

Customer :

then it just displays what cycle it was set on

Customer:

and it was working absolutely fine earlier ?

Customer :

it was yesterday, but I had a problem switching it on, eventually it switched on and completed a cycle

Customer:

OK

Customer:

I think the problem is with the door interlock mechanism that is bad and will need replacement

Customer:

the control thinks the door is open and so will not start at all

Customer :

it appears to lock properly ?

Customer:

Yes, what happens if you try to start a cycle with the door open ?

Customer :

then surely I should be able to switch it off at least, on and off

Customer :

ill try

Customer:

please try and let me know

Customer:

the light won't go off because the control still believes that the door is open

Customer :

ive tried a cycle with the door open, the digital display changes and shows the cycle time but dosent activate, if the door is shut then its the same response

Customer:

so it is the door interlock

Customer:

display changes so the control board is fine

Customer :

ok

Customer:

it wont even start to fill because the control detects open door

Customer :

ok so I need to get a door interlock, are they hard to fit

Customer :

is it normal not to be able to switch it off then ?

Customer:

You can buy it from here and please check this Video, it will help you if you want to replace it yourself

Customer:

you can leave it unplugged

Customer :

ok ta

Customer:

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer :

no ta

Customer:

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day

Customer:

Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Thanks :)

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