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Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Only the bottom of my freezer is working the top half does

Customer Question

Only the bottom of my freezer is working the top half does not get cold enough to freeze.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am Tech Michael, I am sorry to hear that.
Please be patient as these are technical issues and I want to guide you the best way possible to save you money and time;-)
Please remember these are technical issues and may require some back and forth conversation to sort this out.
May I have the make and the full model #?
Also how old is your freezer?
Thank you
Tech Michael
Customer: replied 2 years ago.

model is Samsung RSH 1D t MH

Its about 4 or 5 years old also the ice dispenser stopped working around the same time.

Expert:  Michael replied 2 years ago.
Thank you,
Is there any heavy frost or ice inside the freezer on or near the back wall?
thank you
tech Michael
Customer: replied 2 years ago.

there is no frost or ice in the freezer at all as it does not get cold enough for this.

Expert:  Michael replied 2 years ago.
Hi sorry for the delay we had internet issues here at my location.
How cold is the freezer getting? Also can you hear the fan running?
Thank you
Tech Michael
Expert:  Michael replied 2 years ago.
w
Customer: replied 2 years ago.

I need to request a refund, still not received a relent answer.