Hi, welcome to Just answer
Please tell me its complete model number
and the age of this washer ?
It is approximately 3 years old.
have you already tried to clean the drain pump assembly ?
I'm sorry but I don't know where or what that is. I have cleaned the filter at the bottom.
Please check if you get any error code...set the washer to 90 deg program and turn the washer off. After this is done press and hold the start button and then turn the machine on. Keep holding the start button till the start light keeps flashing. Then the bottom 3 lights will light or start flashing... please let me know if it is flashing or not. Now press the start button three times again and the drum will turn in one direction, press the start button once it will turn in other direction...press it again and it should start spinning...let me know if all this happens. After all this is done turn the machine off to exit the test mode.
sorry was writing this
please let me know how it goes
another thing that you can do is just pull the washer out and clean the drain pump assembly completely
where is it?
right behind the filter
but if you follow those instructions we will know what exact is causing this
Do I get to it from the back of the washing machine?
Sorry for late response, please check this Video if you want to clean it yourself