How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 901
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My Beko 5kg A+A class 1000rpm washing machine will not drain

Customer Question

My Beko 5kg A+A class 1000rpm washing machine will not drain water or spin. The load I washed last night was still very wet this morning so reclosed the door and set to spin & drain. The ready light comes on but when I press start it goes off and the wash and spin & drain ones are lit up for a second then only wash remains on. Water is being added to the drum during this period although I can occasionally hear it draining under the sink. The drum isn't moving at all and I cannot open the door to take the washing out.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to Just answer

Customer:

Please tell me its complete model number

Customer:

and the age of this washer ?

JACUSTOMER-0mgubysm- :

WM5100W

JACUSTOMER-0mgubysm- :

It is approximately 3 years old.

Customer:

OK

Customer:

have you already tried to clean the drain pump assembly ?

JACUSTOMER-0mgubysm- :

I'm sorry but I don't know where or what that is. I have cleaned the filter at the bottom.

Customer:

OK

JACUSTOMER-0mgubysm- :

any ideas?

Customer:

Please check if you get any error code...set the washer to 90 deg program and turn the washer off. After this is done press and hold the start button and then turn the machine on. Keep holding the start button till the start light keeps flashing. Then the bottom 3 lights will light or start flashing... please let me know if it is flashing or not. Now press the start button three times again and the drum will turn in one direction, press the start button once it will turn in other direction...press it again and it should start spinning...let me know if all this happens. After all this is done turn the machine off to exit the test mode.

Customer:

sorry was writing this

Customer:

please let me know how it goes

Customer:

another thing that you can do is just pull the washer out and clean the drain pump assembly completely

JACUSTOMER-0mgubysm- :

where is it?

Customer:

right behind the filter

Customer:

but if you follow those instructions we will know what exact is causing this

JACUSTOMER-0mgubysm- :

Do I get to it from the back of the washing machine?

Customer:

Sorry for late response, please check this Video if you want to clean it yourself

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions