How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1429
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a ZNB38 NVC7 fridge feeezer (new in 2005 I think). The

Resolved Question:

I have a ZNB38 NVC7 fridge feeezer (new in 2005 I think). The freezer section is working fine but the fridge is not cold. What's likely to be the problem? There is no apparent ice build up on the cooling unit in the freezer. I can't see any ducts or vents between the freezer and the fridge so how is the fridge compartment cooled?
Thanks, David
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

Can you get around the back of the unit and looking at the motor (compressor) tell me if it is running on Refrigerant R134a or R600a and can you also tell me if the motor is hot or luke warm? ~ once you have done this can you give me the product code also known as the pnc number which you will see on the rating label inside.

Customer:

OK Ian. I'll do that tomorrow.

Customer:

Thanks, David

Dales-Electronic :

OK no worries I'll be around ~ Ian

Customer:

However, if the freezer is fully cold presumably the compressor must be working.

Dales-Electronic :

Yes and if you have no vents and no build up of ice in the freezer it could be a shortage of refrigerant, but I just need to see the diagrams for it (which the pnc will give me) so that I know what type of system is in use ~ otherwise its just guessing and you're paying for good service not vague answers ~ Ian

Customer:

OK thanks.

Dales-Electronic :

Speak with you tomorrow

Customer:

Ian,

Customer:

The gas is R600a. The compressor is hot (but not too hot to put your hand on). The product number is *********

Customer:

Thanks

Customer:

David

Dales-Electronic :

Hi David, could you kindly resend the product code with a # ***** this code, the system thinks you are trying to send me a phone number and is blanking it out ~ thanks Ian

Customer:

#925033322

Dales-Electronic :

Thanks just checking now ~

Dales-Electronic :

OK looking at the manual you have a fridge freezer with a conventional cooling system, from the information that you have given me I would suggest you have a shortage of refrigerant, in this type of system the priority cooling is always with the freezer area (usually more value stuff stored within) if you subsequently have a shortage of refrigerant all the cooling will go to the freezer whilst the fridge cooling is neglected. I would suggest you get a domestic appliance fridge engineer to come and have a look for you, make sure he is system trained and can using gauges tell you where your problem is. The only other area where you get the same symptom is with a compressor that is failing ~ would you now rate my service to allow me to close the call down on the system, this allows you to continue asking further questions if needed at no further cost to you. Many thanks ~ Ian

Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1429
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.