Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Can you give me the full model number which will start with an R or S and end /XEU ~ I have to go out for a short while but will come back to you on my return around 6ish ~ Ian
hi ian model number isRS21DCNS1/XEU
Am going out myself now so can you email me at *****@******.*** thanks
hi ian still waiting for your email re.fridge freezer
OK here we go can you see where the digital display shows the temperatures?
hi ian am back ready to go through fault finding procedure
On the display in the door press the two top buttons, the top left and the top
right hold them in, the display will go blank and then part of the temperature display will light up indicating if you have a fault or not, I need to know which segment of the 8 lights up and which cabinet it refers to ie if the fridge side lights up I need you to tell me something like, the bottom right vertical segment is lit up
have done what you said but the whole of the digital display lit up not just part of it
No just press in the two top buttons and hold them in, the display will start to flash and then go blank and then the fault code digits will appear for you to read off
hi ian tried again no digits lit up but two little green lines under where it says fridge temp lit up thanks
OK this job is going to take about an hour ~ have you got a wallpaper steamer/stripper at home?
Hi ian no mate I haven't got a wallpaper steamer.
thanks as soon as I,m sorted with one I,ll get back to you prob be next week now.
hi ian how ya doing anyway although not got wallpaper stripper have got a steam mop would this do the job if not I,ll buy a stripper today thanks
No you will need a wallpaper stripper with the hose, I will need you to take off the wall plate and use the hose end as a steam jet # *****
hi ian have now got a wallpaper stripper with removable hose as you advised so I await your next instruction thanks
Ok are we good to go, I need you to take the wall plate off and connect it up to the mains electric and switch it on
yeh have done that unit is heating up.
OK remove all the shelves in the fridge compartment
OK down the back you will see the light diffuser, remove the screw at the top and gently pull this off working from top to bottom, be careful this can crack quite easily and is clipped into the light housing behind
hi ian my number is ***** 544696 thanks or mobile number is#07468585783
hi ian think all ice is gone did u say remove screws holding in back plate?
hi ian thanks for your help yesterday put everything back together ok but can't hear fan so think it must b that that's gone as fridge is still cold at bottom but warmer at top fridge temp showing as 5 have to prob get an engineer out to have a look thanks again