The door won't open - the auto-unlock function has stopped working. On the advice of the manufacturer I've drained the machine (there wasn't much water in it) via the maintenance hatch, and then tried to pull the red emergency tag to unlock the door, but the tag just came off. So i have no way of opening the door, and yes the handle feels a bit loose. Someone else used the machine earlier today, there is washing in it, and I think they may have tried to force the door, and maybe broken it. I would like to get the door off so that i can get my washing out (there are delicates in there that will shrink etc), and fit a new door if that's what it needs.
Yes i can pull the machine out, the screws to take the lid off are too tight for me to unscrew, so my husband will do that when he gets home in about half an hour. What does he need to do then?
Ok,It sounds like the handle has broken.Disconnect from the mainsRemove the lid and lean the machine back at 45 degreesLook inside towards the door lockYou’ll see the latch sticking through the lockSlide this across and the door will openIf the handle is broken, take photographs before you dismantle it to replace it, they are notoriously difficult to re assemble without a picture
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob
Hi Rob, its Andrew Charlottes husband.
I have taken off the lid but all I can see is a white plastic box. I can't see any latch. I attach a picture of what I am looking at.