Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Have you got the model number and serial number of the fire please ~ Ian
Dimplex is the manufacturer there are a number of different Optimyst models could you be specific please as they all are slightly different.
Model number or name for instance Burgate
Sorry we overlapped there ~ will come back to you in a mo
OK I have the information for you when you are ready with a pen and paper
OK the problem you have got is when the bulb blew it damaged the lamp holder inside, if you order a new lamp holder part number is ***** this will rectify your problem,. You can get the holder from any independent electrical company that deals with Dimplex or perhaps on the internet now that I have given you the part, I work for Glen Dimplex on the appliance side but my college in the heating and fire side has just advised that this is a common problem with the Optimyst range of fires. Would you now kindly rate my service using the smiley faces below. This allows me to shut the job down but you can then ask further questions at no extra cost to you. Have a great afternoon ~ Ian