Hello Sean, my name is George..Can you give me the PNC code from inside the door so that I know which machine we are dealing with
Serial number 811 00675
Mod ZWF16070W Type H196661
Prod No: ********* 00
That is the one... However, I can not see it... can you type it again and place a # ***** of the numbers and omit any spaces
Prod no *********** but there is a space before the 00
Type I got wrong it is H1946661
Prod number ... put a # ***** the numbers so I can see it
thanks for that.. give me a few moments please
No problem - trhanks
OK.. I see which one you have...So when you switch it on.. it fills... then what?
It fills then starts the cycle then just stops, with the green arrow lit up, push that then the arrow flashes but nothing happens. Ultimately I turn the dial to off and the machine turns off. Then put the dial to drain and it does exactly that. Then I tried again a new cycle but the same happened again.
When you say that it starts the cycle... does the drum rotate?
Yes for a while
Can you do a little test for me... can you put it on the rinse cycle.. let it fill, let it run foor a few minutes and tell me what happens
will do, give me a few minutes
ok.. i'll hang on by
OK it filled up and after 3 mins exactly the water stopped filling up (probably as programmed) but then machine stopped The drum did not turn at all, I am now doubting myself whether the drum rotated before but I thought it did. It is still still not sounds, no clicking just the lights on
Good test... Are you capable to work on the appliance and have tools to do so?
Probably - but not sure what to do?
You need to check the appliance for worn motor brushes.. Your appliance is a 2007 appliance and if my thoughts are correct, the brushes in the motor your appliance have worn out
OK - how do I get into those? how do I open the machine and would it be obvious if the brushes are worn?
If you unplug the appliance from the power and disconnect it from the water supply then if you take the rear panel off the appliance you will see the motor in front of you.. Take it off, then come back to me
I will walk you through it
OK this will take a while - I will get back to you. Thanks
In the meantime, can I ask you to take a moment to rate my assistance/responses so far? Please use the smiley faces which you should now see. Once rated, I will assist you further with the fault... The higher the rating the better for me.This will initially close our chat but we can still re-open and continue our conversation
OK sorry about the delay. I am in and have the back cover off and see the motor and a belt
Do you want me to push the submit green button? as that asks me if I want to exit?
I dont know what it looks like.. I only know there are 5 smiley faces and I like number 5
It will exit you, but you can come back in afterwards
OK I have paid and left you a tip! Are back in chat?
No sure if I am on the right thing - I have not done anything yet, there is a rectangular plate with one bolt and a earthe clipped into it plus 3 other sets of wires is this what I have to disconnect?
Hi there the motor is now off and im rrying to disconnect the wires
motor is out!
motor is out what next?
ok, we are struggling to find suitable tool to get screws out....
bear with me
All out - I reckon about 3mm does that sound right
Oops, I recon you have had a fair run on those... you need a new set.. They should be around 25 - 30mm long
OK - that sounds bad, have you got a phone number?
I guess I can order new ones?