Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
How old is it ?
OK, is there a pad lock button on the control ?
you will have to press and hold that for around 10 seconds to unlock the control
let me know how it goes
There is a padlock symbol on the little screen. It flashes continuously
please press and hold that for 10 seconds
Do you mean: Press the symbol on the screen?
can you tell me its complete model number once again or the PNC number please
Whirlpool AKZ 226/IX
please unplug the unit, plug it back after 3-4 minutes
simultaneously press and hold the power button for around 10 seconds
let me know if this will reset the control
I have done as you suggested. The padlock symbol is still flashing
the pyro clean function has a duration of 3 hours
and this lock symbol will flash during that time
I hope three hours are already over ?
just thought should ask you before we proceed further
Yes. I am aware of that. However the no pyro-clean is taking place because the door is not locking
If the door wont lock then the problem is with the door lock mechanism or the temperatur senso
during pyro clean function the oven requires high heat, if the sensor is bad it wont even start this function
Can I be certain it's the sensor? We always put the pyro-clean on at night time to take advantage of night rate electricity. The last time we did the pyro-clean the door could not be immediately opened in the morning. We had to switch off the power for about 5 minutes before the door could be opened.
can you test the sensor with the meter ?
I don't have a meter
I have to go offline for a few hours. please let me know if in your opinion the problem can be solved
the problem can be solved by the door lock replacement
I mean from what you have described it is more likely the door lock
Do you know where I could source a door lock?
Yes you can buy it from here or contact whirlpool as well
will cost around £40
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