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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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I can't turn on the pyro-clean. The red lock symbol keeps flashing. The

Resolved Question:

I can't turn on the pyro-clean. The red lock symbol keeps flashing.
The oven model is AKZ 226
What's wrong?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

Customer:

5 years

KevinWhiteJA :

OK, is there a pad lock button on the control ?

KevinWhiteJA :

you will have to press and hold that for around 10 seconds to unlock the control

KevinWhiteJA :

let me know how it goes

Customer:

There is a padlock symbol on the little screen. It flashes continuously

KevinWhiteJA :

please press and hold that for 10 seconds

Customer:

Do you mean: Press the symbol on the screen?

KevinWhiteJA :

can you tell me its complete model number once again or the PNC number please

Customer:

Whirlpool AKZ 226/IX

KevinWhiteJA :

please unplug the unit, plug it back after 3-4 minutes

KevinWhiteJA :

simultaneously press and hold the power button for around 10 seconds

KevinWhiteJA :

let me know if this will reset the control

Customer:

I have done as you suggested. The padlock symbol is still flashing

KevinWhiteJA :

the pyro clean function has a duration of 3 hours

KevinWhiteJA :

and this lock symbol will flash during that time

KevinWhiteJA :

I hope three hours are already over ?

KevinWhiteJA :

just thought should ask you before we proceed further

Customer:

Yes. I am aware of that. However the no pyro-clean is taking place because the door is not locking

KevinWhiteJA :

If the door wont lock then the problem is with the door lock mechanism or the temperatur senso

KevinWhiteJA :

during pyro clean function the oven requires high heat, if the sensor is bad it wont even start this function

Customer:

Can I be certain it's the sensor? We always put the pyro-clean on at night time to take advantage of night rate electricity. The last time we did the pyro-clean the door could not be immediately opened in the morning. We had to switch off the power for about 5 minutes before the door could be opened.

KevinWhiteJA :

can you test the sensor with the meter ?

Customer:

I don't have a meter

Customer:

I have to go offline for a few hours. please let me know if in your opinion the problem can be solved

KevinWhiteJA :

the problem can be solved by the door lock replacement

KevinWhiteJA :

I mean from what you have described it is more likely the door lock

Customer:

Do you know where I could source a door lock?

KevinWhiteJA :

Yes you can buy it from here or contact whirlpool as well

Customer:

how much?

KevinWhiteJA :

will cost around £40

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks

Customer:

Thank you

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