Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.Can you give me the full Make, Model Number and Product Code please
Sorry, No. It's my girlfriend's cooker and she's 46 miles away. If it's any help its one of those with the glass lid over the hob that you hinge up to use the hob.
Could you tell me where on the cooker the information is likely to be found so it can be looked for
The information will be on a label somewhere surrounding the oven as you open the door
OK. Girlfriend has taken a picture of the label & I've uploaded it to photobucket here
http://i1016.photobucket.com/albums/af283/stevemb300/acooker/20141209_192425_zpscbde32d3.jpeg hope you can make some sense of that
Hi Steve, sorry, that photo is not clear enough... the make should also be on the front of the cooker
The make is yes - I thought I'd put in the original question bit I see i didn't - it's a Belling
Whilst we await that,,, tell her to use a hair dryer on the hottest selection on the thermocouple at the rear of the oven at the bottom
She'll ask how long for - will do
Good 5 mins... dry everythingoff,, get rid of moisure
She's doing that - will let you know when it's done
Oki doki... The thermocouple seems to be the issue.. if you can't get it to work it'll have to be replaced..Do you know if she has been attempting to clean the oven?
Thermocouple was my first thought as well. Oven hasn't been cleaned since the kitchen refurb started - so at least 4 weeks back. Can you think of any reason why just moving the cooker (and getting some dust inside the oven) would cause sudden problems?
Air lock (doubtful)Thermocouple (highly likely) Caused by cleaning and knocking it out of positionThermocouple (Likely) damp or dirty
Whilst we are waiting, can I ask you to take a moment to rate my assistance/responses so far? Please use the smiley faces which you should now see. Once rated, I will assist you further with the fault... The higher the rating the better for me.This will initially close our chat but we can still re-open and continue our conversation
Yes. Will do that in a minute - but first - girlfriend said that lots of dust got blown around by her hairdryer - could dust on the thermocouple cause this problem? She's now lit the oven again to see if it stays alight
Yes, dust/dirt can cause the problem
What happens is that the dirt/dust prevents the thermocouple from sensing the heat
Thanks, ***** ***** that I would have expected then - though my only experience is with the thermocouples that operate the flame failure devices on cookers in canal boats.
similar yes... Causes the valve to shut off if the flame/heat cannot be sensed