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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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hi I have two Neff oven B1428 one keep tripping the house?

Customer Question

hi I have two Neff oven B1428 one keep tripping the house?
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

Hi can you give me the full ENr so that I can look up the spects ~ thank you ~ Ian

JACUSTOMER-jc1kvh0h- :

B1428C0GB/01

Dales-Electronic :

Ok can you establish which of the two is causing the electric to trip and once this is gleaned can you then tell me when or which program causes it to trip that would be most helpful ~ Ian

JACUSTOMER-jc1kvh0h- :

hi well it is when it is on after a while it trips the other similar oven next to it is working fine

JACUSTOMER-jc1kvh0h- :

just on 180 in what the manual call circotherm

JACUSTOMER-jc1kvh0h- :

it is clean and we haven't used it much since we bought the house 7 years ago but we have 12 people at xmas hahaha

JACUSTOMER-jc1kvh0h- :

sorry oven tripped the house after 15 minutes like always

Dales-Electronic :

OK leave it with me I'll find out for you ~ it will be one of the elements that is failing I just need to find out which one, will you be able to change it over if I give you instructions on here?

JACUSTOMER-jc1kvh0h- :

yes please

Dales-Electronic :

OK the part number that you require for the cirotherm element is 499003 this will fit and do the job cost should be in the region of £45. Once you have got it come back to me and I will take you through change over procedure. Would you kindly now rate my service, this allows me to close the job down but allows you to continue to ask questions on here at no extra cost. You will need to purchase a TorX 20 screwdrive to do it. ~ Ian

JACUSTOMER-jc1kvh0h- :

super i have torx 20 thank you very much

Dales-Electronic :

OK excellent, if you get stuck and cant locate an element give me a shout and I will source you one ~ Ian

Dales-Electronic :

Could you now kindly rate this so that I can close it on the system ~ thank you

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